Shipping Policy – TUOCADIL

Processing Time

Orders are processed within 1–3 business days after payment confirmation. The processing period begins once these steps are successfully completed. Orders received before 5:00 PM EST on business days are processed the same day; orders after 5:00 PM EST or on weekends and public holidays are processed the next business day. Customers will receive a confirmation email once their order is processed.

Estimated Delivery Time

Standard shipping to the 48 contiguous United States typically follows this timeline:

Processing Time: 1–3 Business Days
Transit Time: 14–17 Business Days
Total Estimated Delivery Time: 15–20 Business Days
Delivery times may vary due to customs clearance, carrier schedules, or other unforeseen delays. Customers will receive a tracking number via email to monitor their shipment. You can track your order using the following tracking platform: https://www.17track.net/en. Please note that tracking information may not be immediately available; allow 24–48 hours for the system to update after you receive your tracking number.

Shipping Destinations

We ship only to the 48 contiguous United States. We do not ship to Alaska, Hawaii, U.S. territories, or military addresses (APO/FPO).

Shipping Costs

Free standard shipping on all eligible orders within the contiguous United States.

Returns and Shipping Fees

Returns due to reasons other than defective products or errors by TUOCADIL are the responsibility of the customer, including return shipping costs. We recommend using a trackable shipping method for returns.

Taxes and Duties

Orders shipped from China to the United States may be subject to customs duties, import taxes, or other fees. These charges are the responsibility of the recipient and are not included in the item price or shipping cost. These fees are paid directly to your local government in accordance with import/export laws and are neither paid to TUOCADIL nor set by our company. We recommend you understand these potential costs before placing your order.

Packaging and Handling

TUOCADIL carefully packages all products to minimize the risk of damage during transit.

Lost or Damaged Shipments

If a shipment is lost or damaged during transit, contact TUOCADIL immediately at service@tuocadil.store or +86 187 7355 6666. Our team will work with the shipping carrier to resolve the issue and provide an eligible replacement or refund in accordance with our Return Policy. We are not liable for transit delays caused by third-party logistics providers or factors beyond our control. (e.g., customs inspections or force majeure).

Changes to Shipping Address

Customers should ensure that the shipping address provided during checkout is accurate. If an address change is needed after placing an order, contact TUOCADIL as soon as possible. We will do our best to accommodate changes before the order is shipped.

Customer Support for Shipping