Accepted Payment Methods
We exclusively accept PayPal for all orders. All payments are securely processed through PayPal using your verified PayPal account, and payment details are not stored on our servers. The PayPal logo shown on our website represents the accepted payment method.
Payment Process & Timing
To complete a purchase, select PayPal at checkout to be redirected to the secure PayPal login page. Once you authorize the transaction, you will return to our store. Payment is required at the time of order. Orders are processed once payment is successfully completed. Customers will receive a confirmation email with the order number, purchased items, and estimated delivery dates.
Taxes and Duties
Applicable taxes and import duties may apply for orders shipped from China to the United States. These charges are the responsibility of the recipient.
Payment Verification
Some transactions may require additional verification, such as confirming billing information or verifying the PayPal account. Customers will be notified if verification is needed.
Payment Issues
If a payment fails or is declined, the order will not be processed. Customers will receive a notification email with instructions to retry payment.
Refunds
Refunds for canceled or approved returns will be issued to the original payment method. Processing time may vary depending on PayPal’s processing policies.
Recurring or Multiple Orders
Customers placing multiple orders via PayPal can manage their billing information through their PayPal account settings.
Payment Confirmation and Record Keeping
After successful payment, a confirmation email acts as a receipt for the order. It includes the order number, purchased items, total amount paid, and estimated delivery date. Customers are advised to keep this email for reference.
Customer Support
For questions regarding payments, failed transactions, or refunds, contact us:
Email: service@tuocadil.store
Phone: +86 187 7355 6666
Hours: Monday–Friday, 9AM–6PM EST