CONTACT US

Customer Service Information

Email: service@tuocadil.store
Our support team will respond within 1–2 business days. For faster service, please include your order number and details of your inquiry.

Phone: +86 187 7355 6666
Service Hours: Monday–Friday, 9:00 AM – 6:00 PM EST
Calls received outside service hours will be returned on the next business day.

Address: Shop 2-28-421, Yusen Farmers’ Market, Wuyi South Road, Yonglejiang Town, Anren County, Chenzhou City, Hunan Province, China
This is our registered business address. Official correspondence and inquiries are generally handled through this address.
Please note: This address is not a retail store and is not open for public product collection or returns without prior authorization.

Common Contact Reasons

  • Order status inquiries

  • Product information or technical support

  • Shipping or delivery issues

  • Feedback or suggestions

We recommend contacting us by email for order-related matters to help with tracking and documentation.

 

Important Notes

  • Email Accuracy: Please send from a valid email and ensure the address is correct: service@tuocadil.store

  • Response Time: Inquiries received on weekends or public holidays will be processed within 1–2 business days.

  • Language Support: Customer service is available in English

  • Information Protection: All communications are confidential. We do not share your information with third parties without consent

We value your feedback and welcome comments and suggestions to improve our services and customer experience.

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